Store Policies

• Shipping Policy

Items are typically shipped to you no later than 72 hours of your order, although many packages ship within 48 hours. When your order has shipped, you will receive an email with a tracking number. Shipping insurance is automatically added to all packages. ALL RETURNS must be arranged by you the customer. Please refer to our Return Policy for further information.

If you have any questions or concerns about the status of your order, please submit them here: CONTACT

• Return Policy

We hope you love your gemstones! However, if you are not fully satisfied with your purchase, you may return your item(s) within a 14-day return period for a full refund to your original form of payment. You will, however, need to arrange for your own FULLY-INSURED RETURN SHIPPING in a timely manner. We may refuse to accept a return that is received after the 14-day return period. To be eligible for return, items must be in their original, unused condition. Returns will not be processed for any items that have been altered in any way after shipment. Once all returned items are received and quality inspected to ensure the items have not been tampered with or replaced, a refund will be processed to your original form of payment.

If you have any questions or issues regarding your return, please submit them here: CONTACT

• Privacy Policy

We respect and value your privacy. We will not use your information for any purpose other than fulfilling orders and addressing customer service issues. We will not disclose your personal information to any third party for any reason. If you have any questions for our Store, you may submit them through the CONTACT page, and we will provide a response as soon as possible.

• Business to Business

Some of our inventory is available for trade discount and tax-exemption. Please CONTACT us for more information and we will get back to you within 24 hours.